Terms of Service

By using Customer Support Recording, you agree to these terms:

What you can do:

Use our service for legitimate customer support purposes
Create recording links for customers to submit screen recordings
Download and manage your recordings

What you can't do:

Upload malicious or illegal content
Access other users' recordings or data
Use the service for spam or harassment

Your responsibilities:

Keep your account credentials secure
You own your recordings and data
We can store and process recordings to provide the service

We provide the service "as is" and limit our liability to the maximum extent permitted by law.

Privacy Policy

Information we collect:

For Regular Users:

Account info: Name, email, profile picture from Google/Microsoft login
Recordings: Screen recordings uploaded by customers
Usage data: Basic usage statistics for service improvement

For Crisp Plugin Users:

System accounts: Automatically created accounts linked to your Crisp website ID
Recordings: Screen recordings submitted by your customers through Crisp chat links
Plugin settings: Notification preferences and plugin configuration
No personal login data: No Google/Microsoft account information collected

How we use it:

Provide and maintain the recording service
Authenticate your account (regular users) or link to your Crisp website (plugin users)
Store and organize recordings for your team
Send notifications when new recordings are submitted (if enabled)
Improve our service

Data security:

Recordings stored in encrypted cloud storage
HTTPS encryption for all data transmission
Limited access to authorized personnel only
Secure UUID-based links that are not guessable

Data sharing:

We don't sell your data. We only share it:

With your consent
To comply with legal obligations
With service providers under strict confidentiality
Crisp integration: Recording notifications are sent back to your Crisp chat conversations

Your rights:

Regular Users:

Access, correct, or delete your data
Export your recordings
Delete your account anytime through the dashboard

Crisp Plugin Users:

Request access to recordings associated with your Crisp website
Request deletion of specific recordings
Disable the plugin to stop new recording collection
Note: System accounts cannot be directly accessed as they lack traditional login credentials

Data retention:

Screen recordings: Automatically deleted after 30 days for all users
Regular account info: Until you delete your account
Crisp system accounts: Until plugin is uninstalled or deletion is requested
Plugin settings: Until plugin is uninstalled
Usage logs: Up to 12 months

Crisp-specific practices:

Automatic account creation: Accounts are created automatically when you install the Crisp plugin
No personal authentication: Crisp users don't need to log in to Grasshopper Capture directly
Organized by customer: All recordings are automatically organized by customer and date
Chat integration: Recordings are posted directly to your Crisp conversations

We use session cookies for login (regular users only). No tracking cookies. This service is not for children under 13.

Contact

Questions? Email us at [email protected] or use the support chat.

Legal